PPP TV MeetUp Support

Last updated: 25 August 2026

Need help with PPP TV MeetUp? This page tells you how to reach us and what to expect.

1. Contact us

Email prsp@ngomma.com and we will reply within 2 working days. Please include your PPP TV Handle (for example @yourname) so we can find your account, and describe what happened and what you expected instead.

2. Common questions

I can't sign in

Sign in with the Kenyan phone number you registered, using either your password or a one-time SMS code. If the code does not arrive, check that the number is correct and that you have network coverage, then try again after a minute.

I forgot my password

Use the SMS code option on the sign-in screen instead of a password, then set a new password from Profile › Settings › Change password.

Someone is harassing me, or posted something inappropriate

Use Report on the post, chat or room message, and Block on the person's profile. Our team reviews every report. You can also mute a chat or a room to stop its notifications without leaving it.

How do I stop notifications?

Mute an individual chat or room from its menu, or turn notifications off entirely in Profile › Settings. You can also hide message previews there.

How do I delete my account?

See Delete Your PPP TV Account & Data, or use Profile › Settings › Delete my account & data in the app.

3. Safety

PPP TV MeetUp has zero tolerance for child sexual abuse and exploitation. See our Child Safety Standards for how to report a concern.

4. Who we are

PPP TV MeetUp is a service of Ngomma Value Added Services Limited, Nairobi, Kenya. See also our Privacy Policy and Terms & Conditions.